Strategic Plan Summary
Strategic Priorities
- Scope of Services
- County/Customer Relationship
- Culture & People
- Technology & Tools
Scope of Services
Strategic Intent
Invest in and deliver targeted services
where most needed in our county
through our employees and our partners
Objectives
- A1: Use data to identify the greatest areas
of need in our county that align with the
JCDH mission
- A2: Develop and deliver chronic disease
prevention and management services that
address greatest areas of need in our
county
- A3: Invest in, innovate and deliver
infectious disease prevention and
management services that address the
greatest areas of need in our county
- A4: Improve access to mental health
services for JCDH clinic patients, and
improve access to substance abuse
treatment services for county residents
overall
- A5: Improve birth outcomes and foster
optimal infant health and development
- A6: Conduct Health Impact Assessments
- A7: Ensure that Communal Living Facilities in Jefferson County are adequately monitored and regulated to assure the health and safety of their occupants
- A8: Establish a strategy for JCDH to address the problem of violence in Jefferson County
County/Customer Relationship
Strategic Intent
Ensure accessible, quality services, and
provide consistent, inclusive
communication with all residents
and partners
Objectives
- B1: Develop external communication
techniques to reach our diverse
population
- B2: Nurture a culture of customer service
through employee development and
accountability
- B3: Expand access to existing services to
meet residents’ needs through innovative
service delivery models
- B4: Expand county-wide outreach
methods to maximize impact on health
outcomes
Culture & People
Strategic Intent
Ensure ongoing development of a
competent, skilled and motivated
workforce ready to meet the diverse and
changing needs of our county
Objectives
- C1: Establish transparent and inclusive
communication throughout JCDH
- C2: Develop a professional
development/recognition system
- C3: Identify strategies that positively
enhance employee wellness and safety
- C4: Integrate the organizational values of
JCDH into our workforce culture
- C5: Develop a framework for advancing health equity principles and practice throughout JCDH
Technology & Tools
Strategic Intent
Utilize technology and tools to meet the
needs of our workforce as well as
simplify and enhance collaboration
with partners
Objectives
- D1: Develop a JCDH-wide technology-related
process improvement (PI)
framework
- D2: Assess and improve the functionality
and use of the Electronic Medical Record
system (EMR)
- D3: Assess and improve the functionality
and use of the phone system
- D4: Implement a Department-wide
Performance Management System
- D5: Identify opportunities to provide or
improve tools that support our work
- D6: Plan, Conduct Mobilizing for Action through Planning and Partnerships (MAPP) to provide an updated community health assessment and corresponding community health improvement plan for Jefferson County for implementation beginning November 1, 2019
- D7: Support needs of other strategic plan priority areas