Strategic Plan Summary

Strategic Priorities

  1. Scope of Services
  2. County/Customer Relationship
  3. Culture & People
  4. Technology & Tools

Scope of Services

Strategic Intent

Invest in and deliver targeted services where most needed in our county through our employees and our partners

  • A1: Use data to identify the greatest areas of need in our county that align with the JCDH mission
  • A2: Develop and deliver chronic disease prevention and management services that address greatest areas of need in our county
  • A3: Invest in, innovate and deliver infectious disease prevention and management services that address the greatest areas of need in our county
  • A4: Improve access to mental health services for JCDH clinic patients, and improve access to substance abuse treatment services for county residents overall
  • A5: Improve birth outcomes and foster optimal infant health and development
  • A6: Conduct Health Impact Assessments

County/Customer Relationship

Strategic Intent

Ensure accessible, quality services, and provide consistent, inclusive communication with all residents and partners

  • B1: Develop external communication techniques to reach our diverse population
  • B2: Nurture a culture of customer service through employee development and accountability
  • B3: Expand access to existing services to meet residents’ needs through innovative service delivery models
  • B4: Expand county-wide outreach methods to maximize impact on health outcomes

Culture & People

Strategic Intent

Ensure ongoing development of a competent, skilled and motivated workforce ready to meet the diverse and changing needs of our county

  • C1: Establish transparent and inclusive communication throughout JCDH
  • C2: Develop a professional development/recognition system
  • C3: Identify strategies that positively enhance employee wellness and safety
  • C4: Integrate the organizational values of JCDH into our workforce culture

Technology & Tools

Strategic Intent

Utilize technology and tools to meet the needs of our workforce as well as simplify and enhance collaboration with partners

  • D1: Develop a JCDH-wide technologyrelated process improvement (PI) framework
  • D2: Assess and improve the functionality and use of the Electronic Medical Record system (EMR)
  • D3: Assess and improve the functionality and use of the phone system
  • D4: Implement a Department-wide Performance Management System
  • D5: Identify opportunities to provide or improve tools that support our work
  • D6: Support needs of other strategic plan priority areas
Central Health Center
(Guy M. Tate)

1400 Sixth Avenue South
Birmingham, AL 35233
Programs and Clinics
(205) 933-9110
Eastern Health Center
601 West Blvd Roebuck
Birmingham, AL 35206
Programs and Clinics
(205) 591-5180
Western Health Center
631 Bessemer Super Hwy
Midfield, AL 35228
Programs and Clinics
(205) 715-6121

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