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Strategic Plan Summary

Strategic Priorities

  1. Scope of Services
  2. County/Customer Relationship
  3. Culture & People
  4. Technology & Tools

Scope of Services

Strategic Intent

Invest in and deliver targeted services where most needed in our county through our employees and our partners

  • A1: Use data to identify the greatest areas of need in our county that align with the JCDH mission
  • A2: Develop and deliver chronic disease prevention and management services that address greatest areas of need in our county
  • A3: Invest in, innovate and deliver infectious disease prevention and management services that address the greatest areas of need in our county
  • A4: Improve access to mental health services for JCDH clinic patients, and improve access to substance abuse treatment services for county residents overall
  • A5: Improve birth outcomes and foster optimal infant health and development
  • A6: Conduct Health Impact Assessments
  • A7: Ensure that Communal Living Facilities in Jefferson County are adequately monitored and regulated to assure the health and safety of their occupants
  • A8: Establish a strategy for JCDH to address the problem of violence in Jefferson County

County/Customer Relationship

Strategic Intent

Ensure accessible, quality services, and provide consistent, inclusive communication with all residents and partners

  • B1: Develop external communication techniques to reach our diverse population
  • B2: Nurture a culture of customer service through employee development and accountability
  • B3: Expand access to existing services to meet residents’ needs through innovative service delivery models
  • B4: Expand county-wide outreach methods to maximize impact on health outcomes

Culture & People

Strategic Intent

Ensure ongoing development of a competent, skilled and motivated workforce ready to meet the diverse and changing needs of our county

  • C1: Establish transparent and inclusive communication throughout JCDH
  • C2: Develop a professional development/recognition system
  • C3: Identify strategies that positively enhance employee wellness and safety
  • C4: Integrate the organizational values of JCDH into our workforce culture
  • C5: Develop a framework for advancing health equity principles and practice throughout JCDH

Technology & Tools

Strategic Intent

Utilize technology and tools to meet the needs of our workforce as well as simplify and enhance collaboration with partners

  • D1: Develop a JCDH-wide technology-related process improvement (PI) framework
  • D2: Assess and improve the functionality and use of the Electronic Medical Record system (EMR)
  • D3: Assess and improve the functionality and use of the phone system
  • D4: Implement a Department-wide Performance Management System
  • D5: Identify opportunities to provide or improve tools that support our work
  • D6: Plan, Conduct Mobilizing for Action through Planning and Partnerships (MAPP) to provide an updated community health assessment and corresponding community health improvement plan for Jefferson County for implementation beginning November 1, 2019
  • D7: Support needs of other strategic plan priority areas
Central Health Center
(Guy M. Tate)

1400 Sixth Avenue South
Birmingham, AL 35233
(205) 588-5234

(205) 933-9110
Eastern Health Center
601 West Blvd Roebuck
Birmingham, AL 35206
Programs and Clinics
(205) 588-5234
Western Health Center
631 Bessemer Super Hwy
Midfield, AL 35228
Programs and Clinics
(205) 588-5234
Hours of Operation:
All Centers are open 7:45am to 4:30pm. Phone lines for clinic appointments open at 7:00am Monday through Friday.

If this is a Medical Emergency call 911.
If you are a patient and need to reach your health care team after business hours for non-life threatening conditions, call (205) 588-5234. For Medical Emergencies dial 911.

Nondiscrimination Compliance Office
(205) 930-1577
Notice of Nondiscrimination [ English ]  [ Español ]
Nondiscrimination Policy

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